Protect Your Most Important Asset
Your reputation is worth its weight in gold.
You work hard to be the best at what you do, from wowing clients with bespoke painting projects to best-in-class customer service. If you don’t have a massive collection of positive reviews from clients singing your praises, you’re missing out on new business.
Given that 97% of people go online to look for local services, what other people say about your business matters. At Painter Marketing Pros, we have a system that helps you get more five-star reviews so that you can grow your business and become the preferred painting company in your area.
Why Use Reputation Management for Painting Contractors?
Get new 5-star reviews regularly on autopilot
Appear prominently on Google and the other search engines
Leverage positive reviews across social media, ads, and your website
Build trust in the local community
Win new clients who are attracted to the best of the best
Have more control over what others say about you online
In a nutshell, reputation management involves monitoring what others say about you online and taking a proactive approach to putting your best foot forward online. When reputation management is done right, happy customers will be more likely to sing your praises, and the rare unhappy client will have their issues addressed right away to prevent tarnishing your name.
More Positive Reviews (And Few, If Any, Negative Reviews)
We’ve figured out how to prevent a negative review from hurting your business.
No matter how amazing you are, there will always be someone who is impossible to please. Even more frustrating is that people are more likely to share their experiences when they’re unhappy, not when they’re satisfied.
Before waiting for this unhappy customer to blast your reputation everywhere on the Internet, there’s a way to intercept these bad reviews before they get published. The process goes something like this:
Request feedback from clients through an automated email or text message.
If the client is happy, the link will take them to a review platform to write a positive review.
If the client is unhappy, the link will direct them to a complaint form, where they can vent their frustration.
That complaint form goes to you or your customer service team to address and resolve the issue.
While this system can’t guarantee zero negative reviews in the future, we’ve found that this approach is effective in generating a high volume of positive reviews while preventing the publication of a significant number of negative experiences.